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World Seed Supply

World Seed Supply Reviews ( 8 )

I always order from World Seed Supply for my live plants, seeds, extracts they have great prices, ships face, always reliable, fast and helpful support team

Everything we did was done according to standard procedureHowever, there seems to be a a communication failure going both waysWe had no actual communication by email, which could have cleared this upIt is apparent that the buyer did not get our emails from what she says, and if she sent us
any, we did not get any of hers. The buyer is internationalWe sent the buyer our standard international shipping policy emailWe never got a responseThe buyer eventually opened a *** claim stating they had never gotten the productWe responded letting her know we needed a reply to our international shipping policy email to confirm she agreed with the terms (as stated on the website) and that we could ship the order as long as she agreed with the termsWe also indicated that if she didn’t agree, we would refundShe replied that she never ever got the shipping policy emailApparently, we had “a case of crossed line”, she said, and she agreed to the shipping termsTypically, this would have been the point where we’d have shipped, but we are only now seeing her reply.Again, this is a miscommunication, and the way *** closes cases contributed to itWhen the buyer closed the case, *** removed the case from our open case historySo it disappeared before we saw any reply indicating that the buyer accepted the terms We got a generic message stating that the case was closedBut that email goes to our shipping department and does not include the buyer’s response There was nothing to prompt our shipping department as to the details of the situation or why the case was closed. We have a high order volume and so this is not something that would be obvious simply by seeing a generic message, and would would not have necessarily noticed that the case disappeared from the open cases simply because it was gone We never got an email from the buyer beyond thatSo until now, the buyer was expecting that we had saw her message and sent when in reality we had no ideaCertainly, we’d have appreciated being emailed directly to clarify anythingBut if there’s apparently miscommunication both ways, then it would seem like this is an appropriate stepOnly after this message are we now going back and seeing itBut it certainly does not indicate any type of deceptionWe can ship the order now that we understand the buyer has accepted the terms

We received order in timely matterAfter the inspection and testing/burning the Paolo Santos wood terrible smell came out and we had allergic reaction to it in the house
We sent email regarding refund and return and received firm policy “no returns”regardless what they sent.They were certain 100% the wood is good since they never had problems beforeThere is always 1st time for something, not willingness to hear customer is the choice they madeIf we pay for something we should have right to receive the product we can use
It is so important to report negative and real positive experiences, to be able to make educated decision and help othersI disputed purchase with PayPal and found needed support against unconcerned seller

Revdex.com:At this time, I have not been contacted by World Seed Supply regarding complaint ID [redacted].Sincerely,[redacted]

I always order from World Seed Supply for my live plants, seeds, extracts they have great prices, ships face, always reliable, fast and helpful support team.

World Seed Supply consumer reviews, complaints, customer service. Customer service contacts and company information.

World seed supply reviews

Edited by lillFish (04/26/19 07:27 PM)

Quote:
lillFish said:
Yea. I got my plant, thank goodness (came from Florida) , but still waiting on my seeds. No one has responded to me. There is a note on the site “we will be back” but no estimated date of return or explanation at all for not completing orders. It says that they are busy. I don’t know.

WSS has historically been a very solid sponsor vendor. I believe that their business has transitioned to primarily wholesale operations, but due to the extensive breadth of their catalogue, we have been happy to keep them on board as a sponsor even if they might be a little slower with smaller retail orders. I will reach out to the owner in hopes to bring his attention to this thread.

WSS has historically been a very solid sponsor vendor. I believe that their business has transitioned to primarily wholesale operations, but due to the extensive breadth of their catalogue, we have been happy to keep them on board as a sponsor even if they might be a little slower with smaller retail orders. I will reach out to the owner in hopes to bring his attention to this thread.

Yeah I have never seen anyone say that they’ve been cheated of their order or anything shady at all. So I wasn’t and still am not super concerned that I’m shitted I guess I’m more so worried that my order will just get lost in the process.

I’m sure they get 100s of emails a day so I don’t mind it being slow just not receiving a response or any update that kind of bugs me.

I appreciate your help with this though thank you!

This thread has been brought to my attention. First off, I would like to say that we do not intentionally ignore anyone. But we do not get everyone’s emails. I was in the hospital last month, so that was a special case where we were not in contact, although that should no longer affect any current orders.

Most often, if your order was not shipped, it is because there is an item missing. In a few cases, there are no order details or record of the order under the info on the envelope. Some orders have the incorrect total, or do not include shipping. Sometimes an address may be missing info. We send emails to the email address provided to help clear these issues up. The last thing we want is a half completed order sitting around. We want to get your orders moving. Just as your emails may not reach us, it seems not everyone gets our emails. When time permits, we will do send followup emails, and sometimes we email from different company email addresses. Sometimes that makes a difference. So we are not procrastinating or ghosting anyone.

If you ‘re having trouble reaching us by email, you can pm me here. I do not have the time to be on here as I used to be. But it is another way to reach us.

I should also add that if you notice your live plant has not shipped for a while, it is a good idea to reach out. It might just be because we have a high volume of plants. We try to ship early in the week to avoid sitting in the post. But this leaves limited time to pack the week’s plants in 2-3 days. If there is some sort of error where it is skipped, or the order does not transfer between departments, we may not be aware that it hasn;t shipped. So that is why we do recommend contacting us. Your feedback in this case helps us serve you better.

Legend, if you want to pm your order details and situation, I will be happy to get this resolved.
.

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Quote:
World Seed Supply said:
hello all,

This thread has been brought to my attention. First off, I would like to say that we do not intentionally ignore anyone. But we do not get everyone’s emails. I was in the hospital last month, so that was a special case where we were not in contact, although that should no longer affect any current orders.

Most often, if your order was not shipped, it is because there is an item missing. In a few cases, there are no order details or record of the order under the info on the envelope. Some orders have the incorrect total, or do not include shipping. Sometimes an address may be missing info. We send emails to the email address provided to help clear these issues up. The last thing we want is a half completed order sitting around. We want to get your orders moving. Just as your emails may not reach us, it seems not everyone gets our emails. When time permits, we will do send followup emails, and sometimes we email from different company email addresses. Sometimes that makes a difference. So we are not procrastinating or ghosting anyone.

If you ‘re having trouble reaching us by email, you can pm me here. I do not have the time to be on here as I used to be. But it is another way to reach us.

I should also add that if you notice your live plant has not shipped for a while, it is a good idea to reach out. It might just be because we have a high volume of plants. We try to ship early in the week to avoid sitting in the post. But this leaves limited time to pack the week’s plants in 2-3 days. If there is some sort of error where it is skipped, or the order does not transfer between departments, we may not be aware that it hasn;t shipped. So that is why we do recommend contacting us. Your feedback in this case helps us serve you better.

Legend, if you want to pm your order details and situation, I will be happy to get this resolved.
.

I sent you a PM thanks for checking in on this.

Hey guys I placed an order with World Seed Supply back around the first week of April and haven’t heard anything from them since. Has anyone had any issues with them before? I assume they are just